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Privacy Policy
Last updated: June 2025
ALBATROS International Co. ('ALBATROS', 'we', 'us') is committed to protecting your personal data. This policy explains what data we collect, how we use it, and your rights under the EU General Data Protection Regulation (GDPR) and applicable Jordanian law.
1. Data Controller
ALBATROS International Co., registered in Amman, Jordan. Email: legal@albatros.jo. We act as the data controller for all personal data collected through this website and B2B partner portal.
2. Data We Collect
We collect: (a) Identity & contact data — name, job title, company name, email address, telephone number; (b) Account data — login credentials, partner tier, purchase history; (c) Communication data — inquiry content, chat messages, support tickets; (d) Usage data — pages visited, device type, browser, IP address, referral source; (e) Marketing data — newsletter subscription preferences and campaign engagement.
3. Legal Basis for Processing
We process your data on the following lawful bases: Performance of a contract (processing your partner application and orders); Legitimate interests (fraud prevention, portal security, improving our services); Consent (newsletter and marketing communications — you may withdraw at any time); Legal obligation (tax records, compliance with Jordanian and EU law).
4. How We Use Your Data
We use your data to: process and manage partner applications and accounts; fulfil orders and coordinate logistics; respond to enquiries and provide support; send trade updates and product launches (with consent); improve the portal and personalise your experience; comply with legal and regulatory obligations; prevent fraud and ensure platform security.
5. International Data Transfers
ALBATROS is based in Jordan. When we transfer personal data to the European Economic Area or other jurisdictions, we rely on appropriate safeguards including Standard Contractual Clauses (SCCs) approved by the European Commission, and compliance with Jordan's data protection framework.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy. Partner account data is kept for the duration of the partnership plus 7 years for legal and tax purposes. Marketing data is kept until you unsubscribe. Usage logs are retained for 13 months.
7. Your Rights (GDPR)
If you are located in the EU/EEA, you have the right to: access your personal data; rectify inaccurate data; erase your data ('right to be forgotten'); restrict processing; data portability; object to processing based on legitimate interests; withdraw consent at any time. To exercise any right, email legal@albatros.jo. We will respond within 30 days.
8. Cookies
We use cookies and similar technologies to operate the portal and analyse usage. Please see our Cookie Policy for full details.
9. Third-Party Services
We use trusted third-party processors including cloud hosting, analytics, and CRM tools. All processors are bound by data processing agreements and required to protect your data in accordance with applicable law.
10. Changes to This Policy
We may update this policy periodically. Material changes will be notified by email or via a notice on the portal. The 'last updated' date at the top of this page reflects the most recent revision.
11. Contact & Complaints
For privacy enquiries: legal@albatros.jo. If you are unhappy with how we handle your data and are located in the EU, you have the right to lodge a complaint with your local data protection authority.
Questions? legal@albatros.jo